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Farm Share FAQs

Greensgrow and Philly Foodworks Partnership FAQs

Is Greensgrow going away? Why are you making this change?
No! Greensgrow is still alive and growing, and we are proactively building partnerships with other organizations and businesses to become a stronger and more resilient farm for the future. This partnership allows us to keep the Farm Share as an active part of Greensgrow without taking on all the expense and stress of operating it each week. Plus it will even further reduce our environmental footprint by consolidating transportation and marketing to more efficiently run the program. We’re excited about the opportunity to re-focus on our sites and the long-term sustainability of the farm so we can continue to be a part of your neighborhood for years to come.

What is Philly Foodworks?
Philly Foodworks (PFW) is a local company that grew its roots urban farming in Philadelphia. They saw a need for a better distribution system for local food and in 2014 moved off the farm and into a warehouse in North Philly to begin building a first class retail system for local food. They work with over 75 local producers and help producers sell their food as well as build capacity and sustainability in their business.

PFW offers more than 500 local items in its online market—including produce, dairy, bread, meats, prepared foods, pantry items, home and beauty products. They have more than 60 pick-up sites throughout the city, plus the option for home delivery. For more information about PFW and their commitment to local farmers – or their products and services – visit their website or email info@phillyfoodworks.com.

Why did Greensgrow choose to partner with PFW?
We have been working with Dylan and his team for years, and know that they share the same commitment to local farmers and food that we do. After all, that’s why the Farm Share program was created – to get more money directly to local farmers. PFW allows us to grow our impact, keeping those producers we have worked with for years in the family, and growing a stronger local food economy for everyone.

Plus, they have been wonderful partners in ensuring that this new arrangement is mutually beneficial, allowing us to keep providing fresh food access to our neighbors and contributing 15% of their sales towards the SNAP Share program and our other food access initiatives.

What will my share look like?

PFW has created three share types that closely mimic the unique Greensgrow products that you have come to know and love.

  1. Greensgrow Small Subscription: 5-7 varieties of fruits and vegetables. Approximately $30/delivery depending on the exact selection of produce.
  2. Greensgrow Large Subscription: 8-11 varieties of fruits and vegetables. Approximately $40/delivery depending on the exact selection of produce
  3. Greensgrow Meat + Produce Subscription: 7-10 varieties of fruits and vegetables + one package of meat (beef, lamb, pork, chicken, turkey). Approximately $45/delivery depending on the exact selection of produce and meat.

PFW is different in that all protein options are treated as an add-on rather than automatically included.
Your account will be automatically pre-loaded with the add on subscription that represents the protein you selected during sign-up. You can change your protein subscription at any time. The proteins are priced as follows:

Milk Subscription = $5.75 (half gallon)
Tofu Subscription = $2.99
Seitan Subscription = $5.99
Yogurt Subscription = $5.99 (Quart)
Egg Subscription = $5.00

This pricing model brings your overall share cost to within $2 of what you signed up for at Greensgrow, depending on your protein selection, with greater flexibility. There also won’t be gaps between winter and summer anymore, so you can have fresh local food delivered 52 weeks a year!

You will also be able to add items to your order a la carte through their online marketplace which stocks over 500 locally produced items. Philly Foodworks allows members to opt out of a regular subscription and only order items a la carte. For more information on how to do this please reach out to info@phillyfoodworks.com.

*NOTE* You cannot customize the contents of these subscriptions on a week by week basis. If you are interested in a subscription for which you can add or remove items on a given week, please reach out to info@phillyfoodworks.com

Will the quality be the same?
Yes. PFW sources from many of the same farmers that Greensgrow does, plus their larger and more streamlined refrigeration and transportation system means that freshness is preserved throughout the chain. PFW uses recyclable & biodegradable packaging along with reusable cold packs to keep individual items fresh, without all the disposable waste.

What if I ordered an add-on share like cheese, bread, or coffee?
PFW has similar add-on shares to Greensgrow, including coffee, cheese, and bread. When you login to your account, you can add any of these subscriptions to your share via their marketplace. They have a wide range of local products and you can start or stop your subscription anytime. The amount you paid for your add-on share will be transferred to your PFW account on November 26 along with any deposit you have already paid for your share. You can choose to continue your same add-on share through PFW, or use those funds for something else in their marketplace.

Pick Up Locations

Will my pick up site still be the same?
PFW will service all of Greensgrow’s Winter pickup sites with the exception of the Bellevue due to impending construction, however, some dates and times will change. The schedule and locations for Greensgrow members will be the following:
Greensgrow Farms: Thursdays 3-7pm
Greensgrow West: Thursdays 3-7pm
BeerLOVE: Thursdays 4-10pm
Metropolitan Bakery: 19th and Spruce (Bellevue substitute location): Wednesdays 3-7pm

Check out Philly Foodworks other 60 pick-up locations here.
See Philly Foodwork’s home delivery map here.
To change your pick-up location or switch to home delivery please email info@phillyfoodworks.com.

**NOTE** PFW pick-up sites operate differently than the previous Greensgrow Farm Share. All of the items in your order will be packed in a box with your name on it. Any cold/refrigerated items will be in an insulated cold sleeve. Please leave behind your box and cold sleeves or bring them the back the following week so they can be reused.

Current Winter Members

I am already signed up for the Winter Farm Share, what happens next?
Philly Foodworks will set up an account for you in their system using your email address, name, pick-up location, and selected share type. You can log into your account here to confirm the details. Your username is your email address and your password is your last name. You will then be prompted to create a new password and resign-in.

Once you login, you will be brought to your account. The first page is your “Upcoming Deliveries” page. Here you can see your future deliveries, which will include share type, location, and time. Some dates and times for share deliveries have changed, so please make sure the schedule works for you. For each delivery, beginning the Friday before you will be able to log on and see the contents of your upcoming delivery. You can skip the delivery or add products to your order.

If you would like to remove any subscriptions, change the frequency or start date go to the “Recurring Subscriptions” section of your account.

To see your account balance go to the “Delivery History” section of your account. As you begin receiving deliveries, this page will also populate with a full delivery history and show you a running total for any credits that have been issued to your account as well as any payments.

To update your payment information, go to the “Account Info” page, scroll to the bottom, and find the green button that says “Credit Card or Bank Account details.” Click the button and input your information into our secure payment processing system.

To check out our selection of over 500 local food items you can add to your order click on “Market” and check out the different main categories and subcategories. You can also search for specific products by clicking the magnifying glass in the upper right hand corner.

If I signed up for the Greensgrow Winter Farm Share, when will the season begin?
You can see your first delivery date by logging into your Philly Foodworks account and clicking on the “upcoming deliveries” section. We will be staggering the start of everyone’s deliveries, with half our members beginning on the week of 11/26 and everyone else beginning on the week of 12/2. Deliveries will then occur weekly or bi-weekly depending on your share preferences. Please note that the pickup days have changed, and all shares will be distributed to Greensgrow locations on Thursday evenings instead of Fridays or Saturdays.

What if I applied to be a workshare member?
PFW does not currently offer a workshare option given their setup is a bit different than ours. However, we are talking through this with them to figure out what would be the most beneficial to customers and PFW alike. We’re confident we will find a solution that works for everyone. If you have already signed up for the Winter Farm Share as a workshare member, we can transfer or refund your payments like any other member at your discretion if we do not find a workshare option.

What if I purchased a Greensgrow Shopping Bag when I signed up?
PFW will include them with your first share. If you decide to opt-out, we will refund the bag fee along with any other deposit made towards your share.

What if I donated to the SNAP Share program?
Greensgrow is dedicated to continuing the SNAP Share program and is extremely grateful to its Farm Share members for generously supporting that work. We will use grants and donations received to continue offering SNAP Shares to our members through PFW since they cannot yet accept SNAP payments on their own.

What additional benefits will I get from joining PFW?
PFW offers more than 500 local items in its online market—from produce, dairy, bread, and meats to prepared foods, pantry items, and home and beauty products—and they have over 60 pick-up sites throughout the city, plus the option for home delivery. PFW carries some non-local items as well so you can get many of your fresh food needs in one place. Any non-local items are Organic and Fair Trade and are clearly identified on their website. You can easily modify your orders online, and you’ll also be able to stop and start your subscription as needed for vacations or other life events. More flexibility means more value!

If I don’t want to continue my share through Philly Foodworks, what should I do?
Email farmshare@greensgrow.org by November 26 to let us know that you would like to opt-out. You will be refunded any money you may have already paid to Greensgrow towards a Winter Farm Share. If you paid by check and we have not yet deposited it, we will destroy the check and let you know once that is completed.

Anyone who has not opted out by that November 26 will be assumed to be signed up for their original winter share for delivery the following week. You can still cancel at any time after that date by contacting PFW, but we want to make sure we honor our commitments to our farmers by letting them know how much food to harvest in advance.

If I would like to cancel a delivery or add items to my subscription when do I need to do this by?
You can place a vacation hold whenever you want through the “delivery hold” section of your account at www.phillyfoodworks.com.

Each week on Friday morning you will be able to see the contents of next week’s deliveries by logging into the “upcoming deliveries” section of your account. If you would like to cancel the order or add to the order, you must make the change by 10AM the day before delivery.

New members

What if I have not yet signed up for the Greensgrow Winter Farm Share?
No problem! You can create an account at www.phillyfoodworks.com. You will see your familiar Greensgrow pick-up locations as well as a number of new options including home delivery.

If I haven’t signed up yet, how do I get the new member discount?
Go to www.phillyfoodworks.com and signup for an account with the discount code “GG”. You will receive $15 off your first purchase!

Payment

How do I pay?

If you have already paid a deposit on your Greensgrow Winter Farm Share, this credit will be transferred to Philly Foodworks. Philly Foodworks requires all members to keep a card on file. They use a secure credit card processing system and no one will have access to your card information.

This is very important to make sure Philly Foodworks can bill in an expedient manner and also means that as you add additional items to your order from their market, you will not have to send in additional checks.

If you are not yet a member, when you create and account with Philly Foodworks you will be prompted to enter a credit card. You will then have the option to transfer funds directly into your account or be billed before pickup each week. Make sure to use the code “GG” when you sign up to get an extra $15 credited to your account!

Can I still pay by check?

Yes, for a limited time. We know how much our members appreciate that Greensgrow accepted checks. It also was a tremendous amount of work. If you sign up by Nov 26, PFW will accept payment by check to preserve this relationship. The price for payment by check or credit card will be the same. Please send checks to:
Philly Foodworks | 2901 W. Hunting Park Ave | Philadelphia PA 19129

Please include the email address for the account in the memo field. If you opt to pay by check, you will need to input your credit card information to use your account so PFW can ensure future billing with no issues.

Can I still pay in installments?
Philly Foodworks offers two different payment systems:

  1. Debit on Delivery: Pay for each order the day it is delivered.
  2. Pre-payments: Select an amount to add to your balance and your card will be charged this amount after your first delivery. Each following delivery will then be subtracted from this balance. Once your account dips below $0 your will be charged the initial amount your selected. Paying in pre-payments allows Philly Foodworks to offer pre-payments to their farmers. For more information on how Philly Foodworks uses these pre-payments, click here. You can change the prepayment amount or switch to debit on delivery whenever you would like. Just email info@phillyfoodworks.com

What about the discounts I received?
If you already received a returning member or early bird discount from Greensgrow, PFW will retain that credit in their system. If you haven’t yet signed up, they will credit any new accounts created by Greensgrow customers with a starting balance of $15 if you use the code “GG” when signing up.

If I want to cancel mid-season, can I do that?
Absolutely, you can close your account at any time by emailing info@phillyfoodworks.com, and any remaining balance will be refunded to you.